Best Alternatives to parcelLab Software in 2026

When discussing post-purchase management tools, ParcelLab often takes a prominent place. However, its high cost leads many to question whether it is truly the best option or if there are more comprehensive and affordable alternatives.

What is ParcelLab?

ParcelLab is a post-purchase experience platform for eCommerce. Its main goal is to optimize communication with customers after they make a purchase.

Some of ParcelLab’s standout features include shipment tracking, branded notifications, return management, and a powerful analytics dashboard.

Why look for alternatives to ParcelLab?

While ParcelLab is a solid and effective tool, it is not perfect or suitable for all businesses.

• Hight cost: ParcelLab’s fees and the investment it requires can be difficult to justify. Before committing to a contract, consider reviewing alternatives that may offer the same functionalities at a more reasonable price.
• Complicated setup: ParcelLab is not something you can simply set up and use immediately. To integrate it with your management systems, you will likely need specialized technical assistance, which means more time and money.
• Doesn't cover everything: Although ParcelLab covers a lot of the post-purchase experience, it is not a comprehensive solution. It does not manage logistics, fulfillment, or customer service, meaning you will need to pair it with other tools.

How much does ParcelLab cost?

Currently, ParcelLab does not publish prices on its website. This strategy is common in the SaaS industry, as it allows customization of rates according to the needs of each business.

This means however that the cost for two eCommerce businesses with similar volume and category could vary considerably.

Based on information found online in Capterra a few years ago the use of ParcelLab started at around 2,400 euros per month for a maximum of 25,000 shipments per month.

It is important to note that these figures are outdated. Based on our interactions with ParcelLab users, estimates suggest that the minimum price to access their services is approximately 40,000 euros per year, equivalent to around 3,300 euros per month.

Alternatives to Parcellab that you should consider

1. Outvio

Outvio is a solid alternative to ParcelLab if you want to manage the entire post-purchase experience from one place. You can handle shipping, tracking, returns, and customer support without switching tools.

It’s especially strong for returns and branded tracking, helping you guide customers toward exchanges or store credit instead of refunds, while keeping everything on brand. On top of that, you get built-in customer service tools like live chat, automated issue handling, and proactive delivery updates across email, SMS, and WhatsApp.

2. WismoLabs

WismoLabs focuses on improving the post-purchase experience through clear shipping updates, branded tracking pages, and analytics that help you understand how customers interact after buying. It’s a good fit for brands that want to stand out through communication and visibility once the order is placed.

3. Paazl

Paazl lets you connect with multiple carriers through its API and automate shipment tracking with map-based visibility. It’s especially known for helping brands highlight more sustainable delivery choices during the shipping experience.

4. Narvar

Narvar is a post-purchase platform built around real-time tracking, branded notifications, and returns. It’s especially common in the U.S. enterprise space and tends to sit at the top end of the pricing range. It makes sense when you want a well-known, post-purchase-focused solution and budget isn’t a major constraint, especially if your main goal is upgrading the tracking and returns experience rather than broader logistics operations.

5. Shippo

Shippo is shipping software focused on carrier integrations and shipment management. It lets you print labels, track packages, and access discounted rates with carriers if you don’t already have negotiated contracts. It’s a good fit if you’re just getting started with shipping, don’t have your own carrier agreements yet, and mainly want to improve fulfillment and shipping operations without adding extra complexity.

6. ShipWell

Shipwell is a logistics platform that centralizes freight operations with tools like fleet management, route planning, and real-time shipment visibility. It’s a strong fit for teams running complex supply chains who want tighter control over transportation, better visibility across shipments, and more efficient day-to-day execution.

7. ShipStation

ShipStation is shipping software for ecommerce teams that want to manage orders and shipments from multiple channels in one place, like Amazon, eBay, and Shopify. It helps you automate label creation, keep tracking organized, and access discounted carrier rates. It’s a solid fit if most of your volume comes from marketplaces and you care a lot about strong rates with U.S. carriers.

8. Parcel Perform

Parcel Perform is a tracking platform that gives you real-time shipment visibility plus analytics to improve logistics performance and the delivery experience. It’s especially popular in Europe and offers a strong level of customization. It’s a good fit if most of your operation is in the European market and you want deeper supply chain visibility across carriers and routes.

9. Loop Returns

Loop Returns is a returns management tool built to make the return process simple for shoppers and easy to control for your team. It’s focused on returns, so tracking lives elsewhere, but it connects with other platforms so you can still build a full post-purchase setup. It’s a good fit if returns are your main priority and you’re happy to plug it into the rest of your stack.

10. AfterShip

AfterShip is a tracking platform that helps you keep customers updated with automated shipment notifications and order status pages. It’s easy to integrate and you can add extra modules as you grow, although the total cost can rise once you start expanding the setup. It’s a good fit if you want a quick tracking solution with a low entry point, especially for small to mid-sized stores with a steady, moderate shipment volume that mainly need to keep customers informed.

11. Centiro

Centiro is an advanced logistics platform built to manage end-to-end operations, from carrier management through broader supply chain workflows. It’s known for strong customization and a sustainability focus, helping brands improve the delivery experience while keeping operations efficient. It’s a solid fit if you need deeper supply chain monitoring and you want to push eco-sustainability across your logistics.

12. ShippyPro

ShippyPro is an Italy-based platform for managing shipping and returns. It helps you automate shipments, send delivery notifications, offer a returns portal, and add branding to make the post-purchase experience feel consistent. It’s a good fit if you want a simple, practical setup and most of your customers are in Italy.

13. nShift

nShift is a logistics platform that helps you connect multiple carriers and run core shipping workflows from one place. It covers label printing, tracking, and returns, and it also offers a mobile app for teams that need to manage operations on the go. It’s especially popular in Northern Europe, so it’s a strong fit if you’re based there and want mobile-friendly logistics management.

Do you already work with Parcellab? Tips for migrating

Switching logistics platforms may seem complicated, but with a clear plan, it’s a great opportunity to improve your operations.

First, identify what’s holding you back.

Is it the lack of customization in your customer communications? Do carrier integrations fail to meet your needs? Is the returns system not agile enough?

Knowing exactly what you need in a new platform will help you find the solution that truly aligns with your goals.

Next, organize your migration.

Design a step-by-step plan, ensuring everything fits: that the new platform is compatible with your CMS and current workflows, that you have a clear timeline, and an internal team to oversee the entire process. Preparation is key to avoiding unnecessary disruptions.

Then, transfer the data to the new software.

Make sure to properly migrate the history of shipments, returns, and customized settings. Do this with the help of specialists and advanced tools to keep everything in order.

Before fully launching, run tests with a small group of orders. This way, you can detect and resolve potential issues before the full transition. This gradual approach ensures your operations remain smooth and that your customers don’t notice the change.

Comparative table

How to Choose the Best Alternative to ParcelLab

If you're thinking about switching platforms, it’s essential to choose an alternative that not only addresses your current needs but is also ready to grow with you in the future.

Integrating new software only to later discover it doesn’t cover certain needs or requires you to pay for additional add-ons can be frustrating and costly. That’s why choosing an all-in-one solution like Outvio is the smartest decision.

With Outvio, you’ll have everything you need from day one:

• No need for add-ons or additional integrations
• A comprehensive solution to simplify processes and save time
• Enhance your customers’ experience from the very first click

It’s a cost-effective investment and a safe bet for working more efficiently while keeping your customers happy and loyal to your brand.